FAQ

Q1: How long will my order take to be shipped? A1: All orders will be processed and shipped within 1–3 business days after payment. Holiday orders will be postponed to the next working day.

Q2: How can I track my order logistics? A2: After shipment, we will send a tracking number to your reserved email. You can check the delivery status on the official logistics website.

Q3: Can I return or exchange the sweater if the size does not fit? A3: Yes. You can apply for size exchange or return within 30 days after receipt, provided that the product is intact and retains original packaging and tags. The return shipping fee is borne by the customer for size mismatch reasons.

Q4: What should I do if the product is damaged or defective upon arrival? A4: Please contact us via WallendaBresnan404@hotmail.com within 48 hours and provide relevant proof pictures. We will verify and arrange free return, exchange or full refund for you.

Q5: Is my personal payment and shopping information safe? A5: Absolutely safe. Our store adopts encrypted data protection technology, will not disclose any of your private information, and strictly abides by the privacy policy regulations.

Q6: Can I modify my shipping address after placing an order? A6: You can contact us to modify the address before the order is shipped. Once the order is dispatched, address modification is not supported.

Q7: How long will I receive the refund after returning the goods? A7: We will complete the inspection and initiate the refund within 3–5 business days after receiving the returned items. The specific arrival time depends on your payment platform’s settlement speed.